Support

Students

24/7 Phone Support

Telephone: 305-348-3630

Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support

Live chat now with FIU Canvas Help or Instructure Support.

Submit a Request

Log in using your FIU account to submit a request for one of the following reasons:

• Canvas Technical Support
• Guidance Using Canvas
• Course Access Questions
• FIU Online Success Coach Lookup

My Cases

Log in using your FIU account to view your previous requests for technical assistance.

Self-Help Guides

Access student self-help guides on Canvas.

Attend a Student Training

Join our student training sessions.

Student On-Campus Support

Monday - Friday from 8 AM - 8 PM EST

Modesto A. Maidique Campus

MANGO Building, 5th Floor

Instructors

Submit a Request

Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.

 

Log in using your FIU account to submit a request for one of the following reasons:

• Connect with an FIU Canvas Professional
• Course Preparation Requests
• Canvas Error Assistance
• FIU Online Multimedia Requests
• FIU Online Instructional Designer Lookup
• FIU Online Goldi AI Assistant

My Cases

Log in using your FIU account to view your previous requests for technical assistance.

24/7 Phone Support

Telephone: 305-348-3630

Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support

Live chat now with FIU Canvas Help or Instructure Support.

Self-Help Guides

Access instructor self-help guides on how to use Canvas and related tools.

Attend an Instructor Training

Join our instructor training sessions.

Additional Assistance

Can’t Log In?

Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.

Teaching Assistants

Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.