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Canvas Support


Summer B 2026 - Access Information

Welcome students! For those enrolled in a course for the Summer A/C semester, access to your Canvas courses will be available on the first day of class - Monday, June 22, 2026. For important dates and deadlines, please consult your class schedule via my.fiu.edu or the FIU Academic Calendar. If you would like to learn more about how to use Canvas, you can join our live student Canvas trainings at the start of each semester.

Marketplace Simulations Maintenance on June 18th

On Thursday, June 18, 2026, from 5:30pm ET to 6:30pm ET, Marketplace Simulations will be conducting maintenance. During the maintenance window, the Marketplace Simulations platform will be intermittently unavailable.

If you have any issues after maintenance, please open a request using the options below.

Canvas Maintenance on Wednesday, June 17

On Wednesday, June 17, 2026 from 12:00 a.m. to 3:00 a.m. ET, the SSD Team will be performing a scheduled upgrade to several FIU Online applications. During this window, the following LTIs and applications will not be available:

Please note that during this time, our Canvas environment (fiu.instructure.edu) will remain accessible and functional to users during the maintenance window.

If you experience any issues with any of the applications or websites listed after the upgrade, please submit a support request using one of the options below.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Log in using your FIU account to submit a request for one of the following reasons:
  • Laptop IconCanvas Technical Support
  • Icon of person wearing a headsetGuidance Using Canvas
  • Key iconCourse Access Questions
  • Magnifying glass with one human avatar speaking to two human avatars sitting down on the inside.FIU Online Success Coach Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
Self-Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Submit a request for one of the following reasons:
  • ConversationConnect with an FIU Canvas Professional
  • ToolsCourse Preparation Requests
  • Large XCanvas Error Assistance
  • MultimediaFIU Online Multimedia Requests
  • Goldi G IconFIU Online Goldi AI Assistant

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self-Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.

Already submitted a Case?

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