FIU Canvas Help Center

Canvas Support

Spring B 2026 - Access Information

Welcome students! For those enrolled in a course for the Spring B semester, access to your Canvas courses will be available on the first day of class - Monday, March 2, 2026. For important dates and deadlines please consult your class schedule via my.fiu.edu or the FIU Academic Calendar. If you would like to learn more about how to use Canvas, you can join our live student Canvas trainings at the start of each semester.

Add/Drop Period Spring B 2026

If you add or drop a course in my.fiu.edu, it can take up to 24 hours for the change to be updated in Canvas. After 24 hours, if you are still having an issue with a course you changed during the university's add/drop period, please contact FIU Canvas Help below.

Marketplace Simulations Planned Maintenance on Tuesday, March 3, 2026

On Tuesday, March 3, 2026, from 3:00pm ET to 3:15pm ET, Marketplace Simulations will be conducting scheduled maintenance. During the maintenance window, the Marketplace Simulations platform will be intermittently unavailable.

If you have any issues after maintenance, please open a request using the options below.

Students

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Submit a Request: Log in using your FIU account to submit a request for one of the following reasons:

Canvas Technical Support
Guidance Using Canvas
Course Access Questions
FIU Online Success Coach Lookup

My Cases: Log in using your FIU account to view your previous requests for technical assistance.

Self-Help Guides: Access student self-help guides on Canvas.

Attend a Student Training: Join our student training sessions.

Student On-Campus Support: Monday - Friday from 8 AM - 8 PM EST; Modesto A. Maidique Campus; MANGO Building, 5th Floor

Instructors

Submit a Request: Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.; Log in using your FIU account to submit a request for one of the following reasons:

Connect with an FIU Canvas Professional
Course Preparation Requests
Canvas Error Assistance
FIU Online Multimedia Requests
FIU Online Instructional Designer Lookup
FIU Online Goldi AI Assistant

My Cases: Log in using your FIU account to view your previous requests for technical assistance.

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Self-Help Guides: Access instructor self-help guides on how to use Canvas and related tools.

Attend an Instructor Training: Join our instructor training sessions.

Additional Assistance

Can’t Log In?: Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.

Teaching Assistants: Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.