FIU Canvas Help Center

Canvas Support

Summer A/C 2026 - Access Information

Welcome students! For those enrolled in a course for the Summer A/C semester, access to your Canvas courses will be available on the first day of class - Monday, May 11, 2026. For important dates and deadlines, please consult your class schedule via my.fiu.edu or the FIU Academic Calendar. If you would like to learn more about how to use Canvas, you can join our live student Canvas trainings at the start of each semester.

Ally Planned Maintenance on April 18

On Saturday, April 18, 2026, between 8:00am ET and 11:00am ET, Ally will be conducting scheduled maintenance. Ally features, including Course Reporting, Instructor Feedback, and Alternative Formats may be unavailable for short periods of time, and new content will not be processed.

If you have any issues after maintenance, please open a request using the options below.

Students

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Submit a Request: Log in using your FIU account to submit a request for one of the following reasons:

Canvas Technical Support
Guidance Using Canvas
Course Access Questions
FIU Online Success Coach Lookup

My Cases: Log in using your FIU account to view your previous requests for technical assistance.

Self-Help Guides: Access student self-help guides on Canvas.

Attend a Student Training: Join our student training sessions.

Student On-Campus Support: Monday - Friday from 8 AM - 8 PM EST; Modesto A. Maidique Campus; MANGO Building, 5th Floor

Instructors

Submit a Request: Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.; Submit a request for one of the following reasons:

Connect with an FIU Canvas Professional
Course Preparation Requests
Canvas Error Assistance
FIU Online Multimedia Requests
FIU Online Goldi AI Assistant

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Self-Help Guides: Access instructor self-help guides on how to use Canvas and related tools.

Attend an Instructor Training: Join our instructor training sessions.

Additional Assistance

Can’t Log In?: Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.

Teaching Assistants: Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.