Skip to Main Content.

Canvas Support


Marketplace Simulations Maintenance on Wednesday, July 29, 2026

On Wednesday, July 29, 2026, from 9:00am ET to 10:30am ET, Marketplace Simulations will be conducting maintenance. During the maintenance window, the Marketplace Simulations platform will be intermittently unavailable.

If you have any issues after maintenance, please open a request using the options below.

FIU Canvas Planned Maintenance on July 30th, 2026

On July 30th, 2026, from 1:00 am to 2:00 am ET, Instructure will be performing a planned maintenance on Canvas. Accordingly, Canvas may be intermittently unavailable during the maintenance window. If you have any issues after maintenance, please open a request using the options below.

Modified FIU Canvas Help Services on August 10, 2026

FIU Canvas Help, Services will not be available on Monday, August 10, 2026, from 12:00pm to 2:30pm ET due to department-wide training. On-campus support will not be available during this time. Students and faculty may still submit an FIU-specific request and we will reply and assist you after 2:30pm that day.

The Ed Tech Services (ETS) team will be available to assist in-person modality courses from 8:00am to 5:00pm ET.

Instructure Canvas Support will continue to be available throughout the day via phone, live chat, and ticket support by using the “Help” menu option found inside Canvas.

Students

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Submit a Request
Log in using your FIU account to submit a request for one of the following reasons:
  • Laptop IconCanvas Technical Support
  • Icon of person wearing a headsetGuidance Using Canvas
  • Key iconCourse Access Questions
  • Magnifying glass with one human avatar speaking to two human avatars sitting down on the inside.FIU Online Success Coach Lookup

My Cases
Log in using your FIU account to view your previous requests for technical assistance.
Self-Help Guides
Access student self-help guides on Canvas.
Attend a Student Training
Join our student training sessions.
Student On-Campus Support
Monday - Friday from 8 AM - 8 PM EST
Modesto A. Maidique Campus
MANGO Building, 5th Floor

Instructors

Submit a Request
Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.
 
Submit a request for one of the following reasons:
  • ConversationConnect with an FIU Canvas Professional
  • ToolsCourse Preparation Requests
  • Large XCanvas Error Assistance
  • MultimediaFIU Online Multimedia Requests
  • Goldi G IconFIU Online Goldi AI Assistant

24/7 Phone Support
Telephone: 305-348-3630
Toll-Free: 1-877-3-ELEARN
24/7 Live Chat Support
Live chat now with FIU Canvas Help or Instructure Support.
Self-Help Guides
Access instructor self-help guides on how to use Canvas and related tools.
Attend an Instructor Training
Join our instructor training sessions.

Additional Assistance

Can’t Log In?
Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.
Teaching Assistants
Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.

Already submitted a Case?

×
Quick Links
Information for...