FIU Canvas Help Center

Canvas Support

Marketplace Simulations Maintenance on Wednesday, July 29, 2026

On Wednesday, July 29, 2026, from 9:00am ET to 10:30am ET, Marketplace Simulations will be conducting maintenance. During the maintenance window, the Marketplace Simulations platform will be intermittently unavailable.

If you have any issues after maintenance, please open a request using the options below.

FIU Canvas Planned Maintenance on July 30th, 2026

On July 30th, 2026, from 1:00 am to 2:00 am ET, Instructure will be performing a planned maintenance on Canvas. Accordingly, Canvas may be intermittently unavailable during the maintenance window. If you have any issues after maintenance, please open a request using the options below.

Students

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Submit a Request: Log in using your FIU account to submit a request for one of the following reasons:

Canvas Technical Support
Guidance Using Canvas
Course Access Questions
FIU Online Success Coach Lookup

My Cases: Log in using your FIU account to view your previous requests for technical assistance.

Self-Help Guides: Access student self-help guides on Canvas.

Attend a Student Training: Join our student training sessions.

Student On-Campus Support: Monday - Friday from 8 AM - 8 PM EST; Modesto A. Maidique Campus; MANGO Building, 5th Floor

Instructors

Submit a Request: Instructor instructional design support is available remotely Monday - Friday from 8 AM - 6 PM EST.; Submit a request for one of the following reasons:

Connect with an FIU Canvas Professional
Course Preparation Requests
Canvas Error Assistance
FIU Online Multimedia Requests
FIU Online Goldi AI Assistant

24/7 Phone Support: Telephone: 305-348-3630; Toll-Free: 1-877-3-ELEARN

24/7 Live Chat Support: Live chat now with FIU Canvas Help or Instructure Support.

Self-Help Guides: Access instructor self-help guides on how to use Canvas and related tools.

Attend an Instructor Training: Join our instructor training sessions.

Additional Assistance

Can’t Log In?: Submit a request for login assistance with our FIU Canvas Help team for assistance on logging in, password resets, and issues accessing your course.

Teaching Assistants: Submit a request as a Teaching Assistant with details on how our FIU Canvas Help team can help.